FAQ

[toggle title="What is Whimseybox?"]

Whimseybox is a subscription service for sampling craft products. Every month you’ll receive 4-5 craft product samples in the mail every month for just $15. There’s no contract and you can cancel at any time. We also offer annual subscriptions and 3, 6 and 12 month gift subscriptions. Every package is treated like a gift and carefully packaged into our signature collectible organizational box.[/toggle] [toggle title="Did you know that you misspelled 'whimsey'?"]

While ‘whimsy’ might be the more common spelling, ‘whimsey’ is accepted too! [/toggle] [toggle title="How do I choose what is in my box?"]

Well, you don’t! We use the information you shared in your user profile to select a variety of fun products to inspire you. [/toggle] [toggle title="Where do you ship? How much does it cost?"]

Whimseybox is currently only available in the U.S. (Sorry international friends!)

Your Whimseybox subscription price includes shipping. There is never an additional fee for shipping your box.

All boxes are shipped via USPS or FedEx. If you haven’t received your box, please contact us and we’ll be happy to check the tracking for you.[/toggle] [toggle title="Can I give Whimseybox as a gift?"]

Yes! Whimseybox makes a great gift and is available for 3, 6 and 12 month terms.[/toggle] [toggle title="How do I use this product?"]

We want you to enjoy everything in your Whimseybox. You can find tutorials featuring Whimseybox products in our Project Gallery and articles about tips, techniques and trends in the Whimseybox blog.  [/toggle] [toggle title="How do I give feedback on the products?"]

And we want your feedback. If you have questions, please get in touch. You can also share your opinions in our monthly product survey.  [/toggle] [toggle title="Can I show you what I made?"]

Please do! Every Monday we host a link up on the blog. You can also share your pictures and links with us on Facebook and Twitter.  [/toggle] [toggle title="How can I get my product included in an upcoming Whimseybox?"]

We’re so glad you asked! You can find information for companies here.  [/toggle] [toggle title="How can I cancel my Whimseybox subscription?"]

We’re sorry to see you go- if there’s anything we can do to help please let us know at customerservice@whimseybox.com. Otherwise you can always cancel your monthly subscription online here. [/toggle] [toggle title="I requested an invite but haven't been able to sign up and pay yet! What's going on?"]

We’re sorry for the delay- we aren’t trying to be exclusive but the demand for Whimseyboxes has been huge since our December 2011 launch. We’re working hard to get boxes to everyone who is interested and send more invites out almost every week. Once you get an email invitation to join you’ll be able to see how to sign up and submit your payment information.[/toggle] [toggle title="I paid a few weeks ago. When will I get my first box?"]

We are currently building a system that will dramatically improve our email communication and notify you with tracking information every time your box is shipped but it’s not ready quite yet. Boxes ship mid-month and in general if you paid on the 16th of the month or later your first box will be the following month. So, for example, your January 16th payment is for a February box. We’re always happy to answer any questions about boxes and payment so feel free to email us at customerservice@whimseybox.com.[/toggle]